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Frequently Asked Questions
What payment methods do you accept?
- As we are an online company, all orders must be paid for prior to delivery.
- We accept all major debit and credit cards.
Is VAT included in the quoted price?
- Yes, all priced quoted include VAT and all related charges.
What if I do not see my area in the delivery areas listed?
- If you do not see your area in the list displayed, then it means that unfortunately, we do not deliver to your area.
How do I order Home Heating Oil from the website?
- You can order online at any time that suits you.
- If ordered before 12pm, we will deliver on the next working day.
- At peak times, such as wintertime or during very cold weather, we will commit to delivering your home heating oil as soon as possible.
Who is delivering my oil?
- Our deliveries are made through local oil supplier, Doran Oil.
Will I be contacted prior to delivery?
- When completing your online order details, simply submit this request.
- The driver will then contact you prior to delivery.
What if I do not take the quantity of home heating oil I ordered?
- If the full amount is not delivered, we will refund you the difference directly back to the card used when ordering.
- The refund will take approximately 5-7 business days to process.
- *PLEASE NOTE* IF THE AMOUNT DELIVERED IS LESS THAN WHAT WAS ORDERED THE UNIT PRICE IS LIKELY TO INCREASE
How secure is the online payment system?
- We work with merchant banks to accept and authorise all major debit and credit card payments.
- All contact through the website uses secure SSL type encryption and all card details are removed once the order is processed.
- We take great care to protect your information and use modern security technologies to ensure your details are always secure.
How much Home Heating Oil can I order?
- Our minimum delivery is 200 litres.
- Most domestic oil tanks range in sizes from 900 litre to 1200 litre tanks.
- We would advise customers to dip the tank prior to placing your order.
- You will only be charged for the quantity which you receive.
What if I have an issue/query?
- Send us an email and we will respond promptly.
