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Frequently Asked Questions

  • As we are an online company, all orders must be paid for prior to delivery.
  • We accept all major debit and credit cards.
  • Yes, all priced quoted include VAT and all related charges.
  • If you do not see your area in the list displayed, then it means that unfortunately, we do not deliver to your area.
  • You can order online at any time that suits you.
  • If ordered before 12pm, we will deliver on the next working day.
  • At peak times, such as wintertime or during very cold weather, we will commit to delivering your home heating oil as soon as possible.
  • Our deliveries are made through local oil supplier, Doran Oil.
  • When completing your online order details, simply submit this request.
  • The driver will then contact you prior to delivery.
  • If the full amount is not delivered, we will refund you the difference directly back to the card used when ordering.
  • The refund will take approximately 5-7 business days to process.
  • *PLEASE NOTE* IF THE AMOUNT DELIVERED IS LESS THAN WHAT WAS ORDERED THE UNIT PRICE IS LIKELY TO INCREASE
  • We work with merchant banks to accept and authorise all major debit and credit card payments.
  • All contact through the website uses secure SSL type encryption and all card details are removed once the order is processed.
  • We take great care to protect your information and use modern security technologies to ensure your details are always secure.
  • Our minimum delivery is 200 litres.
  • Most domestic oil tanks range in sizes from 900 litre to 1200 litre tanks.
  • We would advise customers to dip the tank prior to placing your order.
  • You will only be charged for the quantity which you receive.
  • Send us an email and we will respond promptly.
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